Allianz Partners UK has been appointed travel insurance provider for leading travel and leisure company TUI’s UK business. Allianz Partners’ travel insurance is available to TUI customers and the travel provider’s wider family of brands, including Marella Cruises and Crystal Ski Holidays.
Through the partnership, TUI UK customers will be offered a choice of single trip or annual travel insurance. TUI will also market Allianz Partners’ travel insurance online under its own brand, making it available to travellers who haven’t booked through TUI.
In a move to simplify the customer experience, TUI customers can add travel insurance during the booking process. Customers will be able to claim via Allianz Partners’ online portal, where straightforward claims are processed automatically and paid immediately by Allianz’s AI bots, Edith and Florence. More involved claims will benefit from the support of the Allianz customer service team, including its specialist medical assistance team, which operates 24/7.
TUI’s UK partnership is the latest to roll out as the firm moves towards consolidating all its European travel insurance into Allianz Partners – with Germany, Poland, Switzerland and the Nordic nations already live.
Andrew Tolman, Head of Travel Insurance for Allianz Partners UK and Ireland, commented:
“Allianz Partners is already the leading travel insurer in the UK and this new partnership with TUI will strengthen that position. As a specialist travel insurer, our sole focus is to make the end-to-end journey as easy as possible for customers; from slick online journeys to straightforward claims processing capabilities. Our partners trust us because of our proven ability to operate at scale and give peace of mind to their customers..”
The partnership between Allianz Partners and TUI is live now.
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Press contact
Fleishman UK AllianzPartnersUKMedia@fleishman.com / 07808 727280
About Allianz Partners
Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, mobility and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through several commercial brands including Allianz Assistance, Allianz Travel and Allianz Care. Present in over 75 countries, our 19,800 employees speak 70 languages, handle over 64 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
For more information, please visit: www.allianz-partners.com/en_UK
TUI UK & IRELAND
TUI, the largest global travel and leisure company is the business behind First Choice, Marella Cruises and Crystal Ski Holidays brands, as well as TUI Cities, TUI Lakes & Mountains, TUI Tours, TUI River Cruises, and its leisure hotel brand TUI BLUE. TUI also provides thousands of experiences in 100 countries through TUI Musement, one of the world’s leading tours and activities digital platforms.
TUI UK & Ireland has a team of over 11,000 employees and its full holiday programme serves millions of customers each year. Across the world they have over 4,500 destination team employees taking care of guests on their holidays.
Its airline, TUI Airways, operates to over 86 destinations in 34 countries with 70 aircraft from 23 UK and Ireland airports.
TUI’s retail estate is made up of 328 retail stores including TUI superstores where TUI’s travel experts take care of all customers' needs.