9th October 2023
On 8th October, Israel formally declared war on Hamas after Hamas fighters breached the border from Gaza. Many major airlines have advised they have temporarily suspended flights to and from Tel Aviv.
Follow the instructions from local authorities. Monitor the media for any updates. Contact your airline or travel provider directly for any updates regarding your travel plans.
Does our policy provide coverage:
We have general exclusions related to war, this means there is no cover under any benefit of your policy if your claim arises from any act of war. Please refer to your Product Disclosure Statement or Credit Card Complimentary Insurance Policy Information Booklet for the terms, conditions, exclusions, limits and applicable sub-limits that apply.
If you are currently travelling:
As a provider of assistance services, it is always our priority to assist our customers where possible and within our ability to do so. Please consider your safety first and follow advice from local authorities.
We have general exclusions related to war, please refer to your Product Disclosure Statement or Credit Card Complimentary Insurance Policy Information Booklet for the terms, conditions, exclusions, limits and applicable sub-limits that apply.
If you have any queries about your policy benefits, please contact our Allianz Global Assistance Information Hotline on 1300 725 154.
If you need medical advice or emergency medical assistance, please contact our 24-hour Emergency Assistance team on +61 7 3305 7499.
Keep up to date on advice from travel providers by visiting their websites directly. Please keep yourself up to date with the advice issued by DFAT via its website smarttraveller.gov.au
If you have not yet departed:
We have general exclusions related to war, please refer to your Product Disclosure Statement or Credit Card Complimentary Insurance Policy Information Booklet for the terms, conditions, exclusions, limits and applicable sub-limits that apply.
We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.
Contact our Allianz Global Assistance Information Hotline on 1300 725 154 if you would like to clarify your policy entitlements.
Policy Coverage:
If you entered into a policy after 9:49pm (AEST) on 8th October, 2023
We would expect that this was done with an awareness of Israel formally declaring war on Hamas. For these policies, we will not pay any claim caused by or in any way connected with this event.
Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy.
In addition, we have general exclusions related to war, please refer to your Product Disclosure Statement or Credit Card Complimentary Insurance Policy Information Booklet for the terms, conditions, exclusions, limits and applicable sub-limits that apply.
Policy coverage and benefits vary based on individual circumstances. We encourage travellers to read their travel insurance Product Disclosure Statement or Credit Card Complimentary Insurance Policy Information Booklet to understand what they are covered for and any limits and exclusions that apply.
We will assess all claims in accordance with the cover that you hold and in accordance with your Product Disclosure Statement or Credit Card Complimentary Insurance Policy Information Booklet. How to contact us:
If you have any general queries, please contact our Allianz Global Assistance Information Hotline on 1300 725 154.
In a medical emergency, contact us on +61 7 3305 7499.
To make a claim visit our website travelclaims.com.au
We will publish this and any updated travel insurance advisories on our website.