From 30 June 2022, if during the period of your cover, you (and your spouse/dependents, if they’re eligible for cover) are positively diagnosed as suffering a sickness recognised as an epidemic or pandemic (such as COVID-19), cover may be available under the following sections:
- 1.1 Overseas Emergency Assistance
- 1.2 Overseas Emergency Medical
- 1.4 Medical Evacuation & Repatriation
- 2.1 Cancellation
- 3.1 Additional Expenses
If your travel companion is positively diagnosed as suffering a sickness recognised as an epidemic or pandemic, such as COVID-19, which impacts your journey, cover may be available to you under the following sections:
- 2.1 Cancellation
- 3.1 Additional Expenses
Note, you won’t be covered while travelling against advice or warnings issued by the Australian government and you did not take reasonable care to avoid contracting the sickness, for example by delaying travel to the country listed in a warning.
The above is a summary only, please refer to Westpac Credit Cards Complimentary Insurance Policy Information Booklet and Westpac Business Credit Cards Complimentary Insurance Policy Information Booklet for eligibility criteria, full terms, conditions, limits and exclusions.
A General Exclusion for epidemic/pandemic applies for all claims relating to any epidemic/pandemic outside of the select benefits in the applicable policy information booklet Westpac Credit Cards Complimentary Insurance Policy Information Booklet and Westpac Business Credit Cards Complimentary Insurance Policy Information Booklet. Please note, terms, conditions, limits and exclusions apply.
To receive a formal outcome, Eligible Westpac Cardholders must submit a claim.
Eligible Westpac travellers who meet the eligibility criteria should be aware that other General Exclusions have the potential to apply.
