Paris/Leverkusen, December 11th, 2024
Allianz Partners, a world leader in insurance and assistance services, and Mazda Motor Europe have signed a new European Roadside Assistance partnership contract, consolidating and harmonising the long-term relationship in existing markets and extending the partnership to new markets, including Poland, which was launched in January 2024, and the Netherlands and Portugal, which will be launched in January 2025.
This new agreement follows 20 years of working together in individual countries, with Austria, the Baltics, Czech Republic, Greece, the Nordics, Slovakia, and Southeastern Europe joining the new European-wide partnership* contract.
The Premium Roadside Assistance program is made available by Mazda to its customers in the partnership markets* in the first year after vehicle purchase and after each annual inspection service at an authorized Mazda service network. In the unlikely event of a breakdown or accident, Allianz Partners will provide Mazda customers brand-specific Premium Roadside Assistance services to ensure they can continue their journey quickly and easily. Mazda customers will be entitled to roadside repair and towing services to a Mazda Service Center. If the customer’s car needs to be repaired, they will be provided with a replacement vehicle or an alternative transportation.
In the coming months, Allianz Partners and Mazda will collaborate in the integration of digital roadside assistance services into the MyMazda app. Through the app, customers will be able to report an incident, request assistance, and follow their case digitally for ease and convenience.
