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Protecting what
really matters

Facilitating your daily life

For over 40 years, we´ve been providing peace of mind at home through our comprehensive home assistance, claims management & Easy Living services. Our Home and Easy Living services are actively present in more than 21 countries, serving more than 200 business partners around the world and handling more than 2 million cases and 6 million calls per year. We are unique because of our deep knowledge of the industry, extensive data availability and wide expertise in customer care and our wide network of providers who can deliver quick high-quality services. Our digital capabilities are significantly enhancing the way we engage with our customers. 
We provide a wide range of services to protect and facilitate the daily lives of customers and their families, specifically when facing challenging situations which affect health, finance, or possessions. We offer peace of mind, and believe that it’s the combination of digital solutions with services and the human touch offered at key moments of customers’ lives that truly build exceptional experiences.

Protecting the unexpected in the home

We offer the most comprehensive range of home services that protect people, buildings and goods. Our services take the stress out of the unknown, we act as a true guardian angel for unexpected home and daily life events.

Emergency home assistance

A 24/7 response to home emergencies with access to our qualified repairer network. From installation breakdown, plumbing and electrics to lost keys.

Property claims management

End-to-end property claims management, from automated notification of claim to automated cash settlement and/or direct repair of the damage. Bringing value to partners by lowering the severity of claims and reducing errors. 

Enhanced daily life services 

Fully digital access to Home Assistance services through different channels: Home on demand Platform, Selfcare Home Portal, Tele Alarm System, Smart Home Devices Marketplace, etc.

Repair and refurbishment

Professional services for tenants and property owners, ranging from building maintenance to facility management. We preserve the value of your customers’ real estate, providing conversion, renovation, refurbishment, maintenance, repair and tailored services for property assets. 

Daily life support services 

Helping people who are immobilized at home due to illness, accident, dependency or critical illness. We provide access to daily care, medical services and personalized support, guiding and counseling in delicate situations.

Rehabilitation services 

Supporting those severely injured by accidents. Providing access to individual, adapted assistance ensuring comfort at home. Support is provided by a professional case manager guiding the most relevant care and accompanying a transition to full health.

Funeral services

Helping beneficiaries facing the loss of a family member. Providing support before, during and after death with administrative tasks, formalities and funeral organization. Guidance and support from empathic and trained agents. 

Teleassistance 

Offering support through distant alerting devices which enable elderly beneficiaries living at home to communicate and receive help in case of incident or accident at home. Facilitating better and longer life at home. 

Teleconsultation

In case of illness, we can provide medical advice over the phone or via video to avoid long hospital waits and contradictory information from online sources. Covering a full range of “general practice” issues, through secured channels. 

Digital access to care

The only AI-enabled telehealth platform that provides medical advice instantly and conveniently. Offering our
AI-based Symptom Checker, access to world-class medical content from clinical partners and our Doctor Chat heath offer.

Personal accident

Protecting family members future wellbeing from unexpected incidents. We cover those wishing to financially secure their loved ones, in case of serious accidents leading to long term illnesses, mobility impairment and/or inability to work. 

Money protection

Protecting fraudulent usage of online payments including malicious practices. We provide a wide range of services from reimbursement of fraudulent amounts or undelivered goods purchased to legal and administrative support in case of merchant dispute.

Partnering to enhance people’s lives    

We offer the most comprehensive range of home related products and services, utilizing empathic agents, digital solutions and premium home and living services to deliver exceptional customer experiences. Our intuitive products and end-to-end services provide digital, hyper-personalized, embedded solutions that offer peace of mind to our partners and their customers.  We promote and cultivate long lasting relationships with our partners, based on trust and technical consistency.
◊ Insurance
◊ Utilities
◊ Banking
◊ Real Estate
◊ Retail
◊ Telco
◊ Governmental departments
◊ New mobility players
◊ Health-tech

Innovating the Home and Easy Living ecosystem

Visi’Home video

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Providing remote home assistance through an accessible, simple, digital tool. Visi’Home offers video diagnosis with an expert for home damage or issues, with guidance for self-fixing or onsite visit from professional craftsman when home fix is not possible. Awarded GOLD in the
Re-imagining the Customer Experience category at the Efma Innovation in Insurance Awards 2022.