The Allianz Digital Health Service is here to help you take care of your health and wellbeing, effectively and efficiently by providing a range of on-demand health services and medical professionals to utilise at your fingertips.

With anything health-related, timing is of the essence! With the Allianz Digital Health Service, you can:

Check your symptoms with a Symptom Assessment

Using AI chatbot technology to check your symptoms to help determine if you need further care. Emma, the friendly AI chatbot, provides this service via your selected messenger channel – LINE, Telegram, and Web Chat. Medical input is provided by the Mayo Clinic and is available 24 hours a day, seven days a week.

Have a Personal Chat

Chat with and send photos to a New Zealand registered doctor and receive a response normally within 15 minutes of your request, 24 hours a day, seven days a week.

Call

Call Healthline for health advice and information, anytime, 24 hours a day, seven days a week. Healthline is staffed by an experienced team that includes registered nurses, paramedics and health advisors. Healthline is a free service funded by the Ministry of Health, New Zealand, an independent entity with no association with the Allianz Digital Health Service.

Access Mental Wellbeing Services

To help you learn strategies and skills to manage stress and track how you feel with a wellbeing score. A selection of programmes will be recommended for you, providing beneficial evidence-based videos and exercises to help build your resilience based on your overall wellbeing score. If you require additional support, you have access to four 30-minute coaching sessions with an Australian or New Zealand registered psychologist, psychotherapist or counsellor of your choosing.

Find Health Care

With Healthpoint, New Zealand’s national health services directory. Healthpoint provides up-to date information about healthcare providers, referral expectations, services offered and common treatments. You can search for a provider by name, suburb, service or keyword.

Teleconsultation

With CareHQ, you can have an online video or telephone consultation with a New Zealand registered doctor (GP) who can prescribe medication. CareHQ is a user pays service. Available 7 days a week, 7 am‑7 pm.

Call 0800 100 038, Monday to Friday, 8.30 am - 5 pm, New Zealand time, if you have any questions about the Allianz Digital Health Service, or if you require further assistance.

Frequently Asked Questions - Teleconsultations

Who can use CareHQ under the Allianz Digital Health Service offering?

Anyone who has an Allianz Digital Health Service activation link.

How long is a CareHQ consultation?

A CareHQ consultation allows for 10 minutes of face-to-face online time with a GP.

Can I use CareHQ for any medical need, sickness or injury?

If you have a medical emergency such as severe pain, collapse, or shortness of breath, please call 111 immediately.

A CareHQ GP can help treat most medical needs, sicknesses or injuries, from common colds, urine infections, migraines and repeat scripts for your pharmacy, through to acne, health counselling and off work certificates. In short, most things you'd normally see a GP for. As a telehealth service CareHQ may not be right for all medical conditions however, for complex health issues that are ongoing, and you have been seeing your enrolled GP clinic about, your CareHQ GP may ask you to reach out to your GP clinic for continuity of care and safety.

During your video or phone consultation, a CareHQ GP may advise that they are unable to provide advice virtually for some medical conditions and recommend that you still require an in person consultation following your virtual consultation to provide better care to you.

How do I pay?

Paying for your consultation is really straightforward.

CareHQ will ask for your payment card details through a secure payment process when you book your consultation. We accept bank debit cards and credit cards (VISA, MasterCard).

You’ll only be charged when your consultation is successfully completed.

If you are using a non-New Zealand-issued debit or credit card other fees may apply.

Will I, as an international visitor, non-resident or international student have to show any form of identification?

Yes, you will have to upload your passport identification page.

Follow the prompts when booking on the CareHQ website.