To access the Allianz Digital Health Service, your activation link can be found in the email we issued to you along with your Record of Cover and the How to Register Guide.
Please click on the activation link within your email, you will automatically be given access to the Allianz Digital Health Service.
If you require further support, please call us on 0800 100 038, Monday - Friday, 8.30am to 5pm.
To access the Allianz Digital Health Service, your activation link can be found in the email we issued to you along with your Record of Cover and the How to Register Guide. By clicking on the activation link within your email, you will automatically be given access to the Allianz Digital Health Service.
If you require further support, please call us on 0800 100 038, Monday - Friday, 8.30am to 5pm.
Check your symptoms with a Symptom Assessment
Using AI chatbot technology to check your symptoms to help determine if you need further care. Emma, the friendly AI chatbot, provides this service via your selected messenger channel – LINE, Telegram, and Web Chat. Medical input is provided by the Mayo Clinic and is available 24 hours a day, seven days a week.
Have a Personal Chat
Chat with and send photos to a New Zealand registered doctor and receive a response normally within 15 minutes of your request, 24 hours a day, seven days a week.
Call
Call Healthline for health advice and information, anytime, 24 hours a day, seven days a week. Healthline is staffed by an experienced team that includes registered nurses, paramedics and health advisors. Healthline is a free service funded by the Ministry of Health, New Zealand, an independent entity with no association with the Allianz Digital Health Service.
Access Mental Wellbeing Services
To help you learn strategies and skills to manage stress and track how you feel with a wellbeing score. A selection of programmes will be recommended for you, providing beneficial evidence-based videos and exercises to help build your resilience based on your overall wellbeing score. If you require additional support, you have access to four 30-minute coaching sessions with an Australian or New Zealand registered psychologist, psychotherapist or counsellor of your choosing.
Find Health Care
With Healthpoint, New Zealand’s national health services directory. Healthpoint provides up-to date information about healthcare providers, referral expectations, services offered and common treatments. You can search for a provider by name, suburb, service or keyword.
Teleconsultation
With CareHQ, you can have an online video or telephone consultation with a New Zealand registered doctor (GP) who can prescribe medication. CareHQ is a user pays service. Available 7 days a week, 7 am‑7 pm.
