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Claims Document Checklist

This Claims Document Checklist is for general guidance only and is not limited to what is detailed below. 

Please ask the insured to provide as many of the requested documents as possible to support their claim.

Please inform the insured to provide any applicable documentation not listed below that they believe to be relevant in supporting their claim.  

At our discretion, we may request additional information. 

Allianz Partners has many travel insurance policies with varying terms, conditions, limits, sub-limits and exclusions. 

The insured should read their specific Policy Wording to see what is or isn’t covered.  

 

  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Itemised tax invoices or itemised receipts for all cancellation expenses claimed.
  • Booking confirmation for all other transportation, accommodation and other pre-paid arrangements that are being claimed (e.g. cruise, transfers, tours).
  • Evidence of any refund or credit provided for all cancelled and unused arrangements due to the cancellation of the journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original booking(s).
  • Written confirmation from the travel provider outlining the specific cause of cancellation, delay or rescheduling (e.g staffing issues).
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Itemised tax invoices or itemised receipts for all cancellation expenses claimed.
  • Booking confirmation for all other transportation, accommodation and other pre-paid arrangements that are being claimed (e.g. cruise, transfers, tours).
  • Evidence of any refund or credit provided for all cancelled and unused arrangements due to the cancellation of the journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original booking(s).
  • Medical evidence of the insured’s positive Covid-19 result such as a confirmed laboratory result, official supervised RAT, or isolation/quarantine order issued from the Department of Health in the country they were in. Please note a picture of a rapid antigen test is not acceptable.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Itemised tax invoices or itemised receipts for all cancellation expenses claimed.
  • Booking confirmation for all other transportation, accommodation and other pre-paid arrangements that are being claimed (e.g. cruise, transfers, tours).
  • Evidence of any refund or credit provided for all cancelled and unused arrangements due to the cancellation of the journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original booking(s).
  • Death certificate and coroner’s report if applicable.
  • Allianz Partners own Medical Certificate inclusive of a copy of the insured's health summary or medical records from their GP/GP Clinic, where they are enrolled/registered within NZ, which is where they would attend if they needed a GP consultation in NZ.  (Applicable if the cause of death was resulting from illness or disease).
  • A copy of the travelling companion's travel itinerary and other booking arrangements to verify they were travelling with the insured for at least 75% of the journey (if applicable).
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Itemised tax invoices or itemised receipts for all cancellation expenses claimed.
  • Booking confirmation for all other transportation, accommodation and other pre-paid arrangements that are being claimed (e.g. cruise, transfers, tours).
  • Evidence of any refund or credit provided for all cancelled and unused arrangements due to the cancellation of the journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original booking(s).
  • Dated medical reports and the hospital discharge summary outlining the onset of the condition including symptoms, diagnosis and treatment provided.
  • Recommendation from the treating doctor that the insured was required to cancel or shorten their journey due to the severity of the family member's injury, illness or disease suffered.
  • Allianz Partners own Medical Certificate inclusive of a copy of the insured's health summary or medical records from their GP/GP Clinic, where they are enrolled/registered within NZ, which is where they would attend if they needed a GP consultation in NZ.  (Applicable if resulting from illness or disease).
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Itemised tax invoices or itemised receipts for all cancellation expenses claimed.
  • Booking confirmation for all other transportation, accommodation and other pre-paid arrangements that are being claimed (e.g. cruise, transfers, tours).
  • Evidence of any refund or credit provided for all cancelled and unused arrangements due to the cancellation of the journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original booking(s).
  • Dated medical reports or hospital discharge summary outlining the onset of the condition including symptoms, diagnosis and treatment provided.
  • Recommendation from the treating doctor that the insured’s travelling companion was unable to commence or complete the journey due to the severity of the injury, illness or disease suffered.
  • A copy of the travelling companion's travel itinerary or e-ticket issued to the travelling companion by a travel agent or airline, showing their departure and return to New Zealand and any other booking arrangements to verify they were travelling with the insured for at least 75% of the journey.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Itemised tax invoices or itemised receipts for all cancellation expenses claimed.
  • Booking confirmation for all other transportation, accommodation and other pre-paid arrangements that are being claimed (e.g. cruise, transfers, tours).
  • Evidence of any refund or credit provided for all cancelled and unused arrangements due to the cancellation of the journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original booking(s).
  • Dated medical reports or hospital discharge summary outlining the onset of the condition including symptoms, diagnosis and treatment provided.
  • Recommendation from the treating doctor that the insured was required to shorten or suspend their journey due to the severity of the injury, illness or disease suffered
  • Allianz Partners own Medical Certificate inclusive of a copy of the insured's health summary or medical records from their GP/GP Clinic, where they are enrolled/registered within NZ, which is where they would attend if they needed a GP consultation in NZ.   (Applicable if resulting from illness or disease).
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Itemised tax invoices or itemised receipts for all cancellation expenses claimed.
  • Booking confirmation for all other transportation, accommodation and other pre-paid arrangements that are being claimed (e.g. cruise, transfers, tours).
  • Evidence of any refund or credit provided for all cancelled and unused arrangements due to the cancellation of the journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original booking(s).
  • Letter from the insured’s employer confirming the date they were made aware of the restructure and likelihood of redundancies, how long they had been employed, and the date they were effectively made redundant including if they chose voluntary redundancy.
  • The insured’s current employment status (e.g. Job Seeking, Temporary Contracting, Part-time, Unemployed etc.).
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Itemised tax invoices or itemised receipts for all cancellation expenses claimed.
  • Booking confirmation for all other transportation, accommodation and other pre-paid arrangements that are being claimed (e.g. cruise, transfers, tours).
  • Evidence of any refund or credit provided for all cancelled and unused arrangements due to the cancellation of the journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original booking(s).
  • A written report from the police or other official body (e.g. Internal Affairs) confirming the insured has notified them regarding the loss of their travel documents.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Itemised tax invoices or itemised receipts for all cancellation expenses claimed.
  • Booking confirmation for all other transportation, accommodation and other pre-paid arrangements that are being claimed (e.g. cruise, transfers, tours)
  • Evidence of any refund or credit provided for all cancelled and unused arrangements due to the cancellation of the journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original booking(s).
  • Provide evidence that supports the reason for cancellation.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Itemised tax invoices or itemised receipts for all cancellation expenses claimed.
  • Booking confirmation for all other transportation, accommodation and other pre-paid arrangements that are being claimed (e.g. cruise, transfers, tours).
  • Evidence of any refund or credit provided for all cancelled and unused arrangements due to the cancellation of the journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original booking(s).
  • Confirmation from the Council or other Government body that the insured’s house has been red or yellow stickered and access is either limited or prohibited for safety reasons.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Itemised tax invoices or itemised receipts for all cancellation expenses claimed.
  • Booking confirmation for all other transportation, accommodation and other pre-paid arrangements that are being claimed (e.g. cruise, transfers, tours).
  • Evidence of any refund or credit provided for all cancelled and unused arrangements due to the cancellation of the journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original booking(s).
  • A written confirmation from the travel provider (e.g. airline, cruise operator, rail line etc.) outlining the cause of cancellation, delay or rescheduling including strike notices.
  • Confirmation from an official authority detailing the restriction of access to any locality due to riot, hijack or civil protests.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Itemised tax invoices or itemised receipts for all cancellation expenses claimed.
  • Booking confirmation for all other transportation, accommodation and other pre-paid arrangements that are being claimed (e.g. cruise, transfers, tours).
  • Evidence of any refund or credit provided for all cancelled and unused arrangements due to the cancellation of the journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original booking(s).
  • A written confirmation from the travel provider (e.g. airline, cruise operator, rail line etc.) outlining the cause of cancellation, delay or rescheduling.
  • Evacuation order or State of Emergency issued by the Council or other Government body directly in the insured’s area, or the area they are travelling or transiting through that confirms their travel was directly impacted by the event.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • New or amended travel itinerary, e-ticket or other carrier reservation issued to the insured by a travel supplier, showing the new transport arrangements, detailing costs (if applicable).
  • Itemised tax invoices or itemised receipts for any additional travel and/or accommodation expenses claimed.
  • Evidence of any refund or credit provided for all unused or cancelled travel due to the change in journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original bookings.
  • A written confirmation from the travel provider (e.g. airline, cruise operator etc.) outlining the cause of the cancellation or delay, detailing the compensation entitlements for the disruption. If no compensation was provided, we still require confirmation in writing as to why they will not reimburse the insured for the additional costs incurred.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • New or amended travel itinerary, e-ticket or other carrier reservation issued to the insured by a travel supplier, showing the new transport arrangements, detailing costs (if applicable).
  • Itemised invoices and itemised receipts for any additional travel and/or accommodation expenses claimed.
  • Evidence of any refund or credit provided for all unused or cancelled travel due to the change in journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original booking(s).
  • Medical evidence of the insured’s positive Covid-19 result such as a confirmed laboratory result, official supervised RAT, or isolation/quarantine order issued from the Department of Health in the country they were in. Please note a picture of a rapid antigen test is not acceptable.
  • Medical certificate from the overseas treating doctor, confirming the insured was required to suspend the journey due to the illness and expected fit to fly date.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • New or amended travel itinerary, e-ticket or other carrier reservation issued to the insured by a travel supplier, showing the new transport arrangements, detailing costs (if applicable).
  • Itemised tax invoices or itemised receipts for any additional travel and/or accommodation expenses claimed.
  • Evidence of any refund or credit provided for all unused or cancelled travel due to the change in journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original bookings.
  • Death certificate and coroner’s report if applicable.
  • Allianz Partners own Medical Certificate inclusive of a copy of the insured's health summary or medical records from their GP/GP Clinic, where they are enrolled/registered within NZ, which is where they would attend if they needed a GP consultation in NZ. (Applicable if the cause of death was resulting from illness or disease).
  • A copy of the travelling companion's travel itinerary and other booking arrangements to verify they were travelling with the insured for at least 75% of the journey (if applicable).
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • New or amended travel itinerary, e-ticket or other carrier reservation issued to the insured by a travel supplier, showing the new transport arrangements, detailing costs (if applicable).
  • Itemised tax invoices or itemised receipts for any additional travel and/or accommodation expenses claimed.
  • Evidence of any refund or credit provided for all unused or cancelled travel due to the change in journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original bookings.
  • Dated medical reports or hospital discharge summary outlining the onset of the condition including symptoms, diagnosis and treatment provided.
  • Recommendation from the treating doctor that the insured was required to cancel or shorten their journey due to the severity of the family member's injury, illness or disease suffered.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • New or amended travel itinerary, e-ticket or other carrier reservation issued to the insured by a travel supplier, showing the new transport arrangements, detailing costs (if applicable).
  • Itemised tax invoices or itemised receipts for any additional travel and/or accommodation expenses claimed.
  • Evidence of any refund or credit provided for all unused or cancelled travel due to the change in journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original bookings.
  • Dated medical reports or hospital discharge summary outlining the onset of the condition including symptoms, diagnosis and treatment provided.
  • Recommendation from the treating doctor that the insured was required to cancel or shorten their journey due to the severity of the family member's injury, illness or disease suffered.
  • A copy of the travelling companion's travel itinerary and other booking arrangements to verify they were travelling with the insured for at least 75% of the journey.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • New or amended travel itinerary, e-ticket or other carrier reservation issued to the insured by a travel supplier, showing the new transport arrangements, detailing costs (if applicable).
  • Itemised tax invoices or itemised receipts for any additional travel and/or accommodation expenses claimed.
  • Evidence of any refund or credit provided for all unused or cancelled travel due to the change in journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original bookings.
  • Dated medical reports or hospital discharge summary outlining the onset of the condition including symptoms, diagnosis and treatment provided.
  • Recommendation from the treating doctor that the insured was required to shorten or suspend their journey due to the severity of the injury, illness or disease suffered.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • New or amended travel itinerary, e-ticket or other carrier reservation issued to the insured by a travel supplier, showing the new transport arrangements, detailing costs (if applicable).
  • Itemised tax invoices or itemised receipts for any additional travel and/or accommodation expenses claimed.
  • Evidence of any refund or credit provided for all unused or cancelled travel due to the change in journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original bookings
  • A written report from the police or other official body (e.g. Internal Affairs) confirming the insured has notified them regarding the loss of their travel documents.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • New or amended travel itinerary, e-ticket or other carrier reservation issued to the insured by a travel supplier, showing the new transport arrangements, detailing costs (if applicable).
  • Itemised tax invoices or itemised receipts for any additional travel and/or accommodation expenses claimed.
  • Evidence of any refund or credit provided for all unused or cancelled travel due to the change in journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original bookings.
  • Provide evidence that supports the reason for incurring additional expenses.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • New or amended travel itinerary, e-ticket or other carrier reservation issued to the insured by a travel supplier, showing the new transport arrangements, detailing costs (if applicable).
  • Itemised tax invoices or itemised receipts for the purchase of replacement travel documents, additional travel or accommodation costs incurred.
  • Evidence of any refund or credit provided for all unused or cancelled travel due to the change in journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original bookings.
  • Confirmation from the Council or other Government body that the insured’s house has been red or yellow stickered and access is either limited or prohibited for safety reasons.
  • Evacuation order or State of Emergency issued by the Council or other Government body directly in the insured’s area, or the area they are travelling or transiting through that confirms their travel was directly impacted by the event.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • New or amended travel itinerary, e-ticket or other carrier reservation issued to the insured by a travel supplier, showing the new transport arrangements, detailing costs (if applicable).
  • Itemised tax invoices or itemised receipts for any additional travel and/or accommodation expenses claimed.
  • Evidence of any refund or credit provided for all unused or cancelled travel due to the change in journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original bookings.
  • Written confirmation from the travel provider (e.g. airline, cruise operator, rail line etc.) outlining the cause of cancellation, delay or rescheduling.
  • Evacuation order or State of Emergency issued by the Council or other Government body directly in the insured’s area, or the area they are travelling or transiting through that confirms their travel was directly impacted by the event.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • New or amended travel itinerary, e-ticket or other carrier reservation issued to the insured by a travel supplier, showing the new transport arrangements, detailing costs (if applicable).
  • Itemised tax invoices or itemised receipts for all additional travel and/or accommodation expenses claimed.
  • Evidence of any refund or credit provided for all unused or cancelled travel due to the change in journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original bookings.
  • Written confirmation from the travel provider (e.g. airline, cruise operator, rail line etc.) outlining the cause of cancellation, delay or rescheduling.
  • If the purpose of the journey was to attend a wedding, conference or other pre-paid arrangement, please include a copy of the invitation or booking confirmation.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • New or amended travel itinerary, e-ticket or other carrier reservation issued to the insured by a travel supplier, showing the new transport arrangements, detailing costs (if applicable).
  • Itemised tax invoices or itemised receipts for all additional travel and/or accommodation expenses claimed.
  • Evidence of any refund or credit provided for all unused or cancelled travel due to the change in journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original bookings.
  • Written confirmation from the travel provider (e.g. airline, cruise operator, rail line etc.) outlining the cause of cancellation, delay or rescheduling including strike notices.
  • Confirmation from an official authority detailing the restriction of access to any locality due to riot, hijack or civil protests.
  • If the purpose of the journey was to attend a wedding, conference or other pre-paid arrangement, please include a copy of the invitation or booking confirmation.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • New or amended travel itinerary, e-ticket or other carrier reservation issued to the insured by a travel supplier, showing the new transport arrangements, detailing costs (if applicable).
  • Itemised tax invoices or itemised receipts for all additional travel and/or accommodation expenses claimed.
  • Evidence of any refund or credit provided for all unused or cancelled travel due to the change in journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original bookings.
  • Written confirmation from the travel provider (e.g. airline, cruise operator, rail line etc.) outlining the cause of cancellation, delay or rescheduling.
  • Evacuation order or State of Emergency issued by the Council or other Government body directly in the insured’s area, or the area they are travelling or transiting through that confirms their travel was directly impacted by the event.
  • If the purpose of the journey was to attend a wedding, conference or any other pre-paid arrangement, please include a copy of the invitation or booking confirmation.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Amended travel itinerary, e-ticket or boarding passes issued to the insured by the travel provider, showing the new transport arrangements if applicable.
  • Itemised tax invoices or itemised receipts for all additional accommodation and/or meal expenses claimed.
  • Evidence of any refund or credit provided for all unused or cancelled travel due to the delay in the journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original bookings.
  • Written confirmation from the travel provider (e.g. airline, cruise operator etc.) outlining the cause of the cancellation or delay, detailing the compensation entitlements for the disruption. If no compensation was provided, we still require confirmation in writing as to why they will not reimburse the insured for the additional costs incurred.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Amended travel itinerary, e-ticket or boarding passes issued to the insured by the travel provider, showing the new transport arrangements if applicable.
  • Itemised tax invoices or itemised receipts for all additional accommodation and/or meal expenses claimed.
  • Evidence of any refund or credit provided for all unused or cancelled travel due to the delay in the journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original bookings.
  • Provide evidence that supports the reason for incurring additional expenses.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Amended travel itinerary, e-ticket or boarding passes issued to the insured by the travel provider, showing the new transport arrangements if applicable.
  • Itemised tax invoices or itemised receipts for all additional accommodation and/or meal expenses claimed.
  • Evidence of any refund or credit provided for all unused or cancelled travel due to the delay in the journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original bookings.
  • Written confirmation from the travel provider (e.g. airline, cruise operator, rail line etc.) outlining the cause of cancellation, delay or rescheduling including strike notices, detailing whether or not compensation was provided.
  • Confirmation from an official authority detailing the restriction of access to any locality due to riot, hijack or civil protests.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Amended travel itinerary, e-ticket or boarding passes issued to the insured by the travel provider, showing the new transport arrangements if applicable.
  • Itemised tax invoices or itemised receipts for all additional accommodation and/or meal expenses claimed.
  • Evidence of any refund or credit provided for all unused or cancelled travel due to the delay in the journey. This can include but is not limited to a detailed breakdown of refunds from the travel agent, written confirmation from the original booking providers (e.g. airline), credit notes, refund receipt or bank statement if it clearly correlates to the insured’s original bookings.
  • Written confirmation from the travel provider (e.g. airline, cruise operator, rail line etc.) outlining the cause of cancellation, delay or rescheduling.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Itemised tax invoices or itemised receipts for the medical expenses claimed.
  • Dated medical reports or hospital discharge summary outlining the onset of the condition including symptoms, diagnosis and treatment provided.
  • Death certificate and coroner’s report if applicable.
  • Allianz Partners own Medical Certificate inclusive of a copy of the insured's health summary or medical records from their GP/GP Clinic, where they are enrolled/registered within NZ, which is where they would attend if they needed a GP consultation in NZ.   (Applicable if cause of death was resulting from illness).
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Itemised tax invoices or itemised receipts for the medical expenses claimed.
  • Dated medical reports or hospital discharge summary outlining the onset of the condition including symptoms, diagnosis and treatment provided.
  • Allianz Partners own Medical Certificate inclusive of a copy of the insured's health summary or medical records from their GP/GP Clinic, where they are enrolled/registered within NZ, which is where they would attend if they needed a GP consultation in NZ.  (Applicable if the expenses were resulting from illness or disease).
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Itemised tax invoices or itemised receipts for the dental expenses claimed.
  • Dental report outlining the onset symptoms, diagnosis and treatment provided including confirmation if the treatment was to a sound and natural tooth. Sound and natural teeth do not include dentures or any tooth which has a filling or been subject to restoration work, capping or crowning.
  • Written report from the insured’s regular dentist confirming they visited in the last 24 months as part of their routine dental maintenance and received all recommended treatment.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Itemised tax invoices or itemised receipts for accommodation, flights or other transportation incurred for the accompanying person.
  • Medical recommendation from the insured’s treating doctor that they required an accompanying person due to the severity of the injury, illness or disease suffered.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Itemised tax invoice(s) or itemised receipt(s) for the funeral or repatriation expenses they are claiming.
  • Death certificate and coroner’s report if applicable.
  • Allianz Partners own Medical Certificate inclusive of a copy of the insured's health summary or medical records from their GP/GP Clinic, where they are enrolled/registered within NZ, which is where they would attend if they needed a GP consultation in NZ.  (Applicable if cause of death was resulting from illness).
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Itemised tax invoice(s) or itemised receipt(s) for the funeral or repatriation expenses the insured is claiming.
  • Death certificate and coroner’s report if applicable.
  • Police report or written report from other official body (e.g. Ski Patrol etc.) outlining the circumstances of the event.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Overseas dated medical reports or hospital discharge summary outlining the symptoms, diagnosis and treatment provided.
  • Medical report confirming the insured’s permanent disability has arisen as a direct result as an injury which occurred overseas and for which a valid claim has been accepted and continues for at least 12 consecutive months and at the expiry of that period, in the opinion of an appropriate medical specialist, is beyond hope of improvement.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Overseas dated medical reports or hospital discharge summary outlining the symptoms, diagnosis and treatment provided.
  • Medical certificate from the patients GP/GP Clinic, where the insured is enrolled/registered with in NZ, which is where the insured would attend if they needed a GP consultation in NZ or ACC outlining the insured is unfit for work and their expected return date.
  • Written letter from ACC confirming if they have accepted the insured’s claim and what cover they are providing towards their loss of income. If the claim has been declined, we require a copy of the rejection letter explaining the reasoning for this.
  • Pay slips required: For a period of one month immediately prior to the insured’s journey start date or if they are self-employed, the previous years tax return from IRD.
  • Letter from the insured’s employer confirming their employment status, expected date of return to work or the incapacity to perform their normal or alternative work occupation.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Proof of purchase or ownership for the insured’s claimed items. This can include but is not limited to tax invoices, receipts, online order details, pre-loss valuations, bank statements, photographs, original packaging, instruction booklets, warranty cards etc.
  • Photos of the damaged item(s).
  • Repair report outlining the damage, repair cost or confirmation it is unable to be repaired.
  • Please note: Proof of purchase and ownership is required for all claims over $500. We may not be able to accept photographs or packaging as proof of ownership for higher value items. The insured should be able to go to the store they purchased the item(s) from so they can reprint a copy of the receipt.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Proof of purchase or ownership for the insured’s claimed items. This can include but is not limited to tax invoices, receipts, online order details, pre-loss valuations, bank statements, photographs, original packaging, instruction booklets, warranty cards etc.
  • Police report or written loss report from another official body or travel provider (e.g. airline, tour operator, rail line etc.) confirming the insured has notified them regarding the loss or theft of their item(s).
  • Written confirmation from the airline or carrier deeming the insured’s bag to be permanently lost and also outlining the compensation they have given. If no compensation is offered, we will require the airline to confirm why they are not providing this. (If applicable).
  • Please note: Proof of purchase and ownership is required for all claims over $500. We may not be able to accept photographs or packaging as proof of ownership for higher value items. The insured should be able to go to the store they purchased the item(s) from and have the receipt reprinted.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Proof of purchase or ownership for the insured’s claimed items. This can include but is not limited to tax invoices, receipts, online order details, bank statements etc.
  • Police report or written loss report from another official body or travel provider (e.g. airline, tour operator, rail line etc.) confirming the insured has notified them regarding the loss or theft of their item(s).
  • Written confirmation from the insured’s mobile service provider that their phone or other cellular device (e.g. tablet) has been blacklisted against the mobile network. This can be done by providing the mobile service provider with the IMEI number for the device.
  • Screen capture from the insured’s Apple/Android account outlining the last known location for the stolen/lost device(s) and highlighting the device(s) being placed into “Lost Mode”.
  • Please note: Proof of purchase and ownership is required for all claims over $500. We may not be able to accept photographs or packaging as proof of ownership for higher value items. The insured should be able to go to the store they purchased the item(s) from and have the receipt reprinted. 
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Itemised invoices or itemised receipts for the purchase of replacement travel documents and/or entry visas; and
  • Amended travel itinerary with an invoice detailing costs if the insured’s travel was delayed as a result of the lost or stolen travel documents (if applicable).
  • A written report from the police or other official body (e.g. Internal Affairs) confirming the insured has notified them regarding the loss of their travel documents.
  • Booking confirmation with invoice and receipt as proof of payment for any additional accommodation incurred (if applicable).
  • Evidence of any refund or credit provided for any unused and cancelled travel due to the loss or theft of the insured’s travel documents.

 

  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Police report or written loss report from another official body or travel provider (e.g. airline, tour operator, rail line etc.) confirming the insured has notified them regarding the loss or theft of their item(s).
  • Bank statement showing the unauthorised transactions on the credit card
  • Written confirmation from the insured’s issuing bank confirming they have disputed the transactions, outlining the outcome of amount credited to the  account.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Police report or written loss report from another official body or travel provider (e.g. airline, tour operator, rail line etc.) confirming the insured has notified them regarding the loss or theft of their item(s).
  • Currency exchange receipt or bank statement showing the cash withdrawal for the money.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Itemised invoices or itemised receipts for the essential items purchased.
  • Property irregularity report (PIR) confirming the insured notified the airline/carrier that their bag did not arrive at the destination.
  • Written confirmation from the airline or other travel provider, confirming the date and time the bag was delivered to the insured. Alternatively, please provide evidence of the delivery such as a courier receipt, notification from the accommodation provider, or online baggage tracing details.
  • Evidence of the insured’s compensation entitlements from the travel provider towards the purchase of essential items such as a confirmation letter or email, including any cash or cheques, vouchers or gift cards given.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Police report outlining the details of the liable party (required if the insured was not at fault for the accident).
  • Rental vehicle agreement outlining the excess the insured is liable to pay in the event of damage or theft.
  • Rental vehicle incident report with photos of the damage if available.
  • Itemised repair invoice confirming the final cost of the repair. If the final repair cost was lesser than what has been charged for the excess, the rental company should be providing reimbursement for the difference.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Police report or loss report from another official body (e.g. airline, tour operator, ski patrol) outlining the insured as the liable party (required if the insured caused accidental illness, injury, death to another person).
  • Letter of demand or court summons confirming the insured is being held legally liable for the illness, injury, death to another person.
  • Itemised invoice(s) or itemised receipt(s) for the for the damages, compensation and legal expenses the insured is being held legally liable for.
  • Dated medical reports or hospital discharge summary outlining the full details of the condition, including diagnosis and treatment provided.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Police report or loss report from other official body (e.g. airline, tour operator, ski patrol etc.) outlining the insured as the liable party (required if the insured caused accidental loss or damage to property).
  • Letter of demand or court summons confirming the insured is being held legally liable for the accidental loss or damage to property.
  • Itemised invoice(s) or itemised receipt(s) for the for the damages, compensation and legal expenses the insured is being held legally liable for.
  • Incident report outlining the damage caused by the insured including repair quotes.
  • Original printed travel itinerary or e-ticket issued to the insured by a travel agent or airline, showing the departure and return to New Zealand (or the country of origin if the insured is an inbound traveller), detailing costs.
  • Police report or loss report from other official body (e.g. airline, tour operator, ski patrol etc.) outlining the insured as the liable party (required to confirm what the insured is being held liable for).
  • Evidence of the insured’s personal legal liability including a letter of demand or court summons.
  • Itemised invoice(s) and itemised receipt(s) for the damages, compensation and legal expenses the insured is being held legally liable for.
  • Provide evidence that supports the reason the insured is being held legally liable.
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